Return and Refund Policy
At Mozavil, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.
Once a return is authorized, if the product is defective, we will refund your payment and send you a return shipping label. Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging.
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund invoice.
We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions. Note: we do not accept returns on any personalized or monogrammed items in our store.
Please contact us at firstname.lastname@example.org to receive return authorization number and instructions for returning the item(s) by mail.
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