Terms and Conditions

Shipping

We stock our products in our USA based warehouse. All orders are usually processed and shipped within 2-7 business days. In many cases, your items will even ship the same day! We are also upfront about our shipping costs. Because we use a cost based shipping rate, you will never be surprised at checkout with an unexpected shipping amount. We treat every item you purchase as if it were our own and we take extreme care in packaging each order.

All items are shipped by either UPS or United States Postal Service (USPS). Generally, shipments under $75 in value and under 3 lbs. in weight ship via USPS which can take between 2 and 7 business days for delivery. Shipments over $75 and/or over 3 lbs. in weight ship via UPS. UPS shipping times vary depending on what area of the country we are shipping to. We are on the West Coast, so shipping using standard UPS can take up to 7 business days to the East Coast.

Note: The following shipping terms apply only to shipments within the United States. 

Flat Rate Shipping Charges

Product Total Price Shipping Fees Shipping Time

Up to $75.00

$4.95

2-7 Days

Over $75.00

Free

2-7 Days

Rules and Exceptions:

* Our flat rate shipping charges are calculated based on pre-tax and pre-discount merchandise totals.
* Flat rate shipping charges apply to orders shipping within USA only.
* We mainly use USPS as our primary shipping carrier. However some heavier packages above 3 lbs. may be shipped using UPS.
*The delivery times for standard delivery are approximate. Because we carry all of our products in stock, we will make every effort to ship out your order the following business day.
* During severe weather conditions or other natural disasters, delivery times may be delayed.
* Note that the shipping times listed above do not take into account national holidays. Because we can not make shipments when the United States Postal Service is closed, please adjust the above times accordingly when the post office is shut down.

Processing Time

Orders are typically Processed and shipped the same or following business day. You will be notified by e-mail if the item is not available to ship within 2-7 days. Note: Processing time does not include shipping transit time.

Taxes, Duties and Brokerage Fees

We are not responsible for any taxes, duties and/or brokerage fees associated with the shipment. These costs are the sole responsibility of the customer.

International Shipping

We are happy to offer shipping to Canada in addition to the United States at Mozavil. Please refer to our International Shipping page for further details.

Return and Refund Policy

At Mozavil, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.

Once a return is authorized, if the product is defective, we will refund your payment and send you a return shipping label. Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging.

Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund invoice.

We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions. Note: we do not accept returns on any personalized or monogrammed items in our store.

Please contact us at info@mozavil.com to receive return authorization number and instructions for returning the item(s) by mail.

Your Satisfaction is Our Primary Concern

* Premium Quality Products * 100% Satisfaction Guarantee * Fast Shipping * Superior Customer Service
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